Terms of service

We are not a medical provider

SanaRouter does not diagnose, treat or give medical advice. We help you reach the right doctor at a public hospital and understand what they say. All medical decisions and all care are between you and the hospital. In an emergency, call 120 or go to the nearest emergency department.

What we do

Our service has three parts, and you can use any of them.

• Before: a free consultation and a written plan naming the hospital, department, doctor where possible, date and expected cost.
• On the day: booking, and an interpreter or companion who stays with you through registration, consultation, tests, payment and the pharmacy.
• After: translation of your reports, an itemized claim pack for your insurer, and your records kept for next time.

Fees and payment

Our fee is quoted in writing before you confirm, and it does not change if the hospital's price changes. You pay our fee when you confirm the booking. You pay the hospital directly for consultations, tests, treatment and medicines; we never hold medical payments.

Prices shown on this website are guide prices in US dollars. Hospitals charge in RMB and set their own prices, and treatment is always quoted as a range until the doctor has examined you.

Changes and cancellations

Tell us at least 24 hours before the visit to reschedule or cancel and we refund our fee in full or move it to the new date. For later changes we keep the fee, because the interpreter's time is already booked. If the hospital cancels or the doctor is unavailable, we rebook you at no charge or refund our fee.

Your responsibilities

Give us accurate information about your symptoms, history and insurance. Bring your passport or residence permit, as hospitals require it to register. Follow the hospital's rules while you are there. Our fee covers coordination and interpretation; it does not cover hospital charges, transport or medicines.

Independence

SanaRouter is independent and not affiliated with any hospital named on this website. Hospital rankings we quote come from third parties and are credited where shown. Where a clinic pays us a referral fee, we say so.

Our liability

Interpretation and translation are provided with care, but medical outcomes depend on the hospital and your doctor, not on us. Our total liability to you for any claim related to our service is limited to the fees you paid us for that visit.

Governing law

These terms are governed by the laws of the State of Delaware, United States. We will always try to resolve any disagreement with you directly first.

Contact

Sanarouter, Inc., contact@sanarouter.com.