Privacy policy

What we collect

We only hold what you send us or what we need to arrange your visit.

• What you write to us: your symptoms, how long they have lasted, your insurer and plan, dates that suit you.
• Medical documents you choose to share: reports, scans, prescriptions, photos.
• Your name, email address and phone or messaging handle, so we can reply and confirm bookings.
• After a visit: the hospital's receipts and reports, which we translate and keep for you.

What the website collects

The website itself sets no cookies and runs no analytics. The question box on the homepage opens a message in your own email app; nothing is sent to us until you send that email. If we add analytics later, we will update this page first.

Hospital pages show maps from Google Maps. When a map loads, your browser contacts Google, which receives your IP address and may set its own cookies under Google's privacy policy.

Health information

Symptoms, reports and scans are sensitive health information. We use them for one purpose: to decide which hospital, department and doctor to recommend, to book the visit, and to interpret and translate during and after it. By sending them to us you agree to this use. You can withdraw that agreement at any time by emailing us, and we will delete what you sent.

Who sees your information

We share only what each party needs, and only to arrange your care.

• The hospital or clinic you decide to visit, to register and book you.
• The interpreter or companion assigned to your visit, who is bound by a confidentiality agreement.
• Your insurer, only when you ask us to prepare a claim or check direct billing.
• Our service providers for email and website hosting. We do not sell or rent your information to anyone.

Where your information is stored

We are a US company serving people in China, so your information may be stored and processed in the United States, in China and in the country where your email provider keeps your mail. Messaging apps you choose to use with us store messages under their own policies.

How long we keep it

We keep your records while you use our service and for three years after your last visit, so we can help with follow-ups and insurance questions. Email us at any time to have them deleted sooner.

Your rights

You can ask us what we hold about you, ask us to correct or delete it, or ask us to stop using it. Email contact@sanarouter.com and we will respond within 30 days. If you live in the European Union or the United Kingdom, you also have the right to complain to your data protection authority.

Children

We arrange care for people under 18 only when a parent or legal guardian contacts us and attends the visit.

Changes

When this policy changes, we update the date at the top of this page. Significant changes are also sent to current clients by email.